Privacy Policy

Information We Collect

We collect information that enables us to deliver, personalise and continually improve the gaming experience we offer. This includes details you provide directly when creating an account, making deposits or withdrawals, or contacting our support team.

Personal Information

Typical information includes your full name, date of birth, residential address, email address, telephone number and payment details. To comply with regulatory requirements, we may also request identification documents such as a passport or driving licence, proof of address, and source of funds information. All such data is collected only when necessary and with your knowledge.

Technical and Usage Information

When you visit our website or use our mobile platform, we automatically gather certain technical data. This may include your IP address, browser type and version, device operating system, pages visited, time spent on each page, and referral sources. We use this information to understand user behaviour, maintain security and improve site functionality.

How We Use Your Information

Your information is used primarily to provide the services you request. This includes account creation and management, processing transactions, verifying your identity, preventing fraud, and ensuring compliance with gambling regulations and anti-money laundering obligations.

We may also use your data to communicate important account updates, send promotional offers where you have given consent, personalise game recommendations, and conduct internal analysis to enhance our platform. You can adjust your marketing preferences at any time through your account settings.

Sharing and Disclosure of Information

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist in operating our business. These include payment processors, identity verification agencies, customer support platforms, marketing partners and IT service suppliers. All such partners are contractually bound to maintain confidentiality and security standards equivalent to our own.

We may also disclose information where required by law, regulatory authorities, or to protect the rights, property or safety of Ghostino Casino, our users or the public. This includes compliance with licensing conditions set by relevant gambling authorities.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and analyse how our site is used. Essential cookies are necessary for the platform to function correctly, while analytical and marketing cookies help us understand visitor patterns and deliver relevant content.

You can manage your cookie preferences through our cookie banner or your browser settings. Please note that disabling certain cookies may affect your experience and limit certain features.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These include encryption of sensitive data, secure servers, access controls and regular security reviews. While no system can guarantee absolute security, we continually work to maintain robust safeguards.

Your Rights and Choices

You have certain rights regarding your personal information. These include the ability to access the data we hold about you, request corrections to inaccurate information, and ask for deletion of your data in specific circumstances. You may also object to certain processing activities or request that we transfer your data to another provider.

To exercise these rights, please contact our support team. We will respond to your request within the timeframes required by law. Please note that we may need to retain certain information for legal or regulatory compliance even after a deletion request.

International Data Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to such providers, we ensure appropriate safeguards are in place, including contractual commitments that meet UK data protection standards.

Retention of Data

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our customer support team via live chat or by emailing [email protected]. We will be happy to assist you.

This Privacy Policy was last updated on 15 March 2025.